Disney doesn’t know when it will reopen its parks and cruises but it’s using the downtime to emerge as a leaner and more customer-focused organization.

WHAT HAPPENED: With its parks closed, Disney’s leadership is now focused on more lucrative projects.


Disney is optimistic about the future because it knows guests will return and the company will emerge stronger. The company won’t “return to business as usual,” according to Disney Executive Chairman Bob Iger, because of the long-term operational changes the company needs to make. These moves affect everyone from executives to the most junior employees. With all parks and physical entertainment experiences closed (save for a small section of Shanghai Disney that recently reopened), Disney will be able to put more bandwidth toward its newly launched Disney+ streaming service—the real future of Disney’s business.