The Grinds: Harry’s debuts women’s razor brand, Shopify embraces customer service—for vendors, Walmart acquires Bare Necessities, Sephora extends the Museum of Ice Cream’s lifeline

Harry’s debuts women’s razor brand, Flamingo, in the quest to diversify its holding company and cater to female customers. What happened Harry’s, the direct-to-consumer subscription disposable razor brand that launched in 2011, debuted a women’s…


The Grinds: Loyalty programs get experiential, Stripe goes offline, Dirty Lemon opens checkout-free store, L Brands shutters Henri Bendel

Loyalty programs, once discount-centric, are evolving to reflect the experience economy. What happened The vast majority of brands and retailers offer membership in one shape or another, but the benefits have remained rather thin, often composed of…


The Grinds: Nike debuts training pop-up, Rimowa tries out direct-to-consumer, YouTube reacts to IGTV, SoulCycle embraces media

Nike’s training pop-up gives customers the tools to “Just Do It.” What happened Nike Plus members and those with the Nike Training Club app can now visit a training pop-up in Los Angeles until mid-August and workout with professional athletes.…


Playbook: How to promote and indoctrinate inclusivity into your brand

Though the number of brands has mushroomed since the digital boom, the vast majority of new brands are founded in coastal urban areas like New York, San Francisco and Los Angeles. The specificity of their geography and the values and ideas that…


The Grinds: Reformation inks wholesale deal with Nordstrom, H&M opens off-price store Afound, J.Crew plans a fall relaunch, Rent the Runway introduces maternity

Reformation expands its brick-and-mortar footprint with a new wholesale deal at Nordstrom. What happened Reformation, which sells eco-conscious clothing online and at its 11 stores, will sell at Nordstrom, both on the department store’s site and at…


Dear The RealReal: One Thing I Would Do

With The RealReal’s network of more than 8 million members, shoppers increasingly go to you to purchase high-end consignment items. Driving your mission to extend the lifeline of luxury clothes and accessories, you connect customers with…


The Grinds: Bulletin opens its third New York store, Aesop expands its retail footprint, Shopify moves offline, Walmart will sell Harry’s razors

Bulletin is opening its third New York store, continuing its quest to champion women in business. Bulletin, which began as an online magazine in 2014 featuring digitally-native women-led brands, will open its third flagship store in the historic…


Dear Ulta Beauty: One Thing I Would Do

Ulta continues to expand its brand selection, often testing new brands online or at a small number of brick-and-mortar locations first, before scaling the offering. This worked wonders for MAC Cosmetics—Ulta’s most successful ecommerce launch…


Agency — with Tony King of King and Partners

#71. King & Partners is a creative and technology agency that works with leading brands. We talk with founder Tony King about his long career in helping brands embrace ecommerce and what it’s like working with a new crop of brands while maintaining…


Disney World: How Disney used entertainment and hospitality to build an ecosystem, both online and offline

“Lifestyle brand” is a buzzword that has lost meaning in the consumer economy. Either imposed or self-ascribed, companies with the label use it as a justification for their ambition to become much more than a brand, but a way of life. Some are…


The Grinds: Instagram launches in-app payments, Sephora opens its second Studio, Online returns are hurting landlords, Birchbox sells a majority stake to one of its investors

Instagram launches in-app payments for select brands, which could substantially increase its share of commerce. What happened For the in-app payments, an extension of Facebook Payments, Instagram allows users to create a profile that includes their…


The Grinds: Walmart plans to redesign site, Click-to-buy morphs into click-to-buy-and-make, b8ta expands “retail as a service,” Domino’s delivers to customers en route

Walmart is making its website more sleek, but where does that leave Jet? What happened Walmart, which continues to devote more resources to its ecommerce operation, plans to debut a resigned website that spotlights its higher-end brands and…


Game-Day Retail: Inside the sports brands and venues that are providing the products and services fans already want

Today, a number of brands and retailers are entering the sports industry, disrupting long-term economic models to make it easier for fans to rep their team spirit. Rep the Squad, for example, is using a rental subscription model to provide fans…


The Grinds: Nordstrom opens first standalone men’s store, LVMH launches luxury startup accelerator, Warby Parker must meet investors’ expectations, USV invests in livestream marketplace ShopShops

Nordstrom opens its first standalone men’s store, relying on data to cultivate its foray into New York City. What happened Nordstrom’s first standalone men’s store—and first store in New York—will open this Thursday in Manhattan. The store enters…


The Grinds: Build-A-Bear thrives—Toys R Us dies, Adore Me to open stores near Victoria’s Secret, New York City devises retail vacancy tax for landlords, Goop raises $50 million

Build-A-Bear thrives —Toys R Us dies. To-the-point analysis about one of the four important stories from the week.   What happened Build-A-Bear has posted four consecutive years of profitability and remains debt free in an era when…


Playbook: How to embed your company in the experience economy

As consumers increasingly spend on experiences, often at the expense of physical products, brands, retailers and real estate professionals must shift their priorities to stake out new relevance in this economy, whether they supplement an experience,…


Liveable Brands: Inside the companies that are entering the hospitality industry

Though many brands boast to be “lifestyle brands,” few are accomplishing the feat as successfully as the those taking on the hospitality industry. With their strong brand identities, West Elm, a furniture and home goods brand, and Equinox, a luxury…


Captive Retail: Inside the cruises and theme parks that are evolving retail to drive sales

As both destinations and experiences, Disney’s theme parks and cruise companies such as Starboard Cruise Services are focusing on experience-oriented retail. These companies often utilize radio-frequency identification (RFID) wristbands, which house…


FaceTime — with Michael Pollak of Heyday

#60. Heyday unbundles the facial from the spa, opening it up to a whole new audience. We talk with Co-Founder Michael Pollak, about the company’s origins, the excitement of being a retail-first business, and how highly-trained and qualified…