Dear Hollar: One Thing I Would Do

When shoppers surf the Hollar site or app today, they can choose from thousands of products, filling up their carts with items from beauty to snacks, party supplies to toiletries, at an average of $2 to $5 dollars per SKU. Maybe while scrolling…


Dear Rent The Runway: One Thing I Would Do

It has been very exciting to watch Rent The Runway usher in a new model of clothing consumption—one of the first that puts sustainability at the forefront. The company has continued to scale in the face of many skeptics, and your customers have led…


Dear Away: One Thing I Would Do

Away has built an impressive toolkit to help today’s travelers, no matter where they’re going or how they’re getting there. Your mission to improve the travel experience and its innumerable encumbrances has sparked a new group of consumers who turn…


Joy Bomb — with Natalie Mackey of Winky Lux

#73. Winky Lux is a quickly growing beauty brand built around accessible and fun products. We talk with co-founder Natalie Mackey, who started the company after realizing the mass market opportunity around drugstore-priced cosmetics that embody…


Dear Pop & Suki: One Thing I Would Do

When Pop & Suki launched in the fall of 2016, it entered a category where shoppers already had plenty of options. But your product releases took a different direction, prioritizing individuality and personalization, rather than cookie-cutter items,…


Playbook: How to capitalize on the intersection of commerce and culture in an on-demand world

Despite the prowess of the experience economy, even the brands, retailers and real estate professionals involved in the music, entertainment and sports industries are up against vast changes affecting their foot traffic and sales. Paradoxically,…


The Commons: Inside the brands and retailers fostering communal events to become lifestyle companies

While the music, sports and movie theater industries all have built-in events, some brands and retailers are attempting to build their own. Both Outdoor Voices and Apple have launched programs and services that aim to gather a wide breadth of…


Dear Chubbies: One Thing I Would Do

Chubbies has, from the beginning, been all about the weekend. This focus has powered the brand’s success to date, creating a thriving cadre of men (and some women) who have strong and positive feelings about a company that makes short shorts. But as…


Dear Stitch Fix: One Thing I Would Do

Watching Stitch Fix scale, fueled by a modest amount of venture capital and a major dose of revenue, has been exciting—and rare. You’ve built a real business that merges the best of shopping, styling and personalization to solve actual customer…


2017 Year in Review: 8 Fundamental Shifts Reshaping the Consumer Economy

2017 was yet another transformative year for the consumer economy. There were a range of new developments and trends from the last few years that continued accelerating. What follows is a recap of 2017, along with some predictions and…


The Customer Acquisition Report

Paid digital customer acquisition is the biggest marketing channel for many consumer goods companies in today’s hyper-competitive landscape. Proactively finding shoppers and converting them into customers is an increasingly familiar activity. While…


Building Bulletproof Brands — Part III: How networks and tokens could reshape the economics of physical goods brands

Part I of this series looked at the changing landscape of brand longevity and how the traditional formulas that used to make brands defensible are now obsolete. Part II proposed a new formula that harnesses networks as the only defensible moat…