Macy’s should look at staffing as a profit center, not a cost center

As Macy’s looks to course correct after growing to over 175 million square feet of retail space and experiencing several years of falling sales, it’s reassessing its lower-performing stores and trying to reinvigorate it’s higher-performing ones.…


Revolve says it’s the anti-Amazon, but runs on the same fuel

Revolve, the digital retailer founded in 2003, recently filed to go public. Some would be surprised to know that the company has been around for 15 years, but still seems relevant today. The retailer’s S-1 filing reveals a large amount of…


Glossy: ‘A warning sign’: Why Henri Bendel lost its way in the changing retail world

Press commentary on the closure of legacy retailer Henri Bendel.


The Grinds: Loyalty programs get experiential, Stripe goes offline, Dirty Lemon opens checkout-free store, L Brands shutters Henri Bendel

Loyalty programs, once discount-centric, are evolving to reflect the experience economy. What happened The vast majority of brands and retailers offer membership in one shape or another, but the benefits have remained rather thin, often composed of…


Glossy: How Kendra Scott became a $1 billion business built on direct retail

Press commentary on brands' navigation between wholesale and direct-to-consumer channels.


Small Footprint, Big Steps — with Barry Beck of Bluemercury

#83. Bluemercury took cosmetics out of department stores, pioneering small-format beauty retail. We talk with co-founder Barry Beck about starting the company with his wife Marla and navigating through various retail cycles to grow their business to…


The Grinds: JCPenney launches Fanatics shop-in-shops, Honest Company raises $200 million, Wish brings the dollar store online, Walmart opens ModCloth stores

JCPenney banks on shop-in-shops, this time with digitally-native sports manufacturer and retailer Fanatics. What happened JCPenney launched Fanatics shop-in-shops in 350 of its locations, and plans to open 300 more by the end of the summer. Each…


The Grinds: Comme des Garçons names direct-to-consumer brand, Walmart and eBay personalize shopping, Saks and Barneys strive to stay relevant, Target adds new digital beauty services

Comme des Garçons launches CDG, taking on a new challenge: direct-to-consumer ecommerce. What happened In the lead up to the launch of CDG in July, Comme des Garçons is launching CDG Breaking News this May as a capsule collection teaser. The CDG…


The Grinds: Nordstrom opens first standalone men’s store, LVMH launches luxury startup accelerator, Warby Parker must meet investors’ expectations, USV invests in livestream marketplace ShopShops

Nordstrom opens its first standalone men’s store, relying on data to cultivate its foray into New York City. What happened Nordstrom’s first standalone men’s store—and first store in New York—will open this Thursday in Manhattan. The store enters…


Playbook: How to Navigate the Off-Price Epidemic

As the off-price market continues to grow despite the improving economy, many brands and retailers are falling into a trap, selling more off-price products to compete in the consumer economy, and lowering their margins in the process. This Playbook,…


The Off-Price Epidemic

While off-price stores like TJ Maxx and Burlington have existed for decades, the 2008 recession—the biggest since the dot-com boom—incited retailers to turn more heavily to the off-price business model. At the time, consumers across all…


Amazon’s success phasing out list pricing is exactly where JCPenney failed

There's an article in the New York Times entitled Amazon Is Quietly Eliminating List Prices. List prices, or manufacturer suggested retail price (MSRP), serve two main purposes. First, it's illegal for a company that sells goods to a distributor or…