Does Amazon understand customer experience more than most brands?

More than 50% of product searches now begin on Amazon. This week we wrote about how the company has won over consumers' wallets by prioritizing convenience and functionality over design—and what other brands should do about it.


Do DNVBs exist anymore? Revisiting the buzzword

Andy Dunn coined the term DNVB—digitally-native vertical brand—in 2016. The clearest possible reading of the addition of the word “vertical” is that it means “control,” akin to the idea of vertical integration, in which a company controls various…


The Fashion Industry Is Not Exactly Broken — with Marc Bain of Quartz

On the 9th episode of the Loose Threads Podcast, I talk with Marc Bain, the fashion reporter at Quartz, about his path to covering the fashion industry, which included working for a fashion brand in New York; how he found his reporting beats and how…


“Cutting out the middleman”

If I had to pick one phrase that best sums up the current state of ecommerce startups, “cutting out the middleman” would be it. Almost no other phrase has been uttered so much while simultaneously being the founding pillar of so many soon-to-be…