Macy’s should look at staffing as a profit center, not a cost center

As Macy’s looks to course correct after growing to over 175 million square feet of retail space and experiencing several years of falling sales, it’s reassessing its lower-performing stores and trying to reinvigorate it’s higher-performing ones.…


The Grinds: Sweetgreen aims for $1 billion valuation; Shopify courts larger vendors; Banana Republic launches Cos Bar shop-in-shop; End Clothing, The Line invent the new department store

Sweetgreen aims to become a $1 billion salad empire, but will have to scale sustainably to maintain its image. What happened Sweetgreen, the fast-casual salad chain founded in 2007, has grown to approximately 90 locations across California,…


The Grinds: JCPenney banks on babies; Malls house digitally-native brands, coworking offices; Casper plans for 200 stores; VF ditches denim

JCPenney banks on babies, but seizing Toys R Us’ market share continues to ignore the company’s endemic problems. What happened JCPenney is opening 500 baby shops in its department stores, sweeping up market share from the liquidation of Toys R Us…


The Grinds: JCPenney launches Fanatics shop-in-shops, Honest Company raises $200 million, Wish brings the dollar store online, Walmart opens ModCloth stores

JCPenney banks on shop-in-shops, this time with digitally-native sports manufacturer and retailer Fanatics. What happened JCPenney launched Fanatics shop-in-shops in 350 of its locations, and plans to open 300 more by the end of the summer. Each…


The many sides to plus-size: Good American, Reformation and Dia & Co.’s attempts to reach an underserved market

Though the number of brands has mushroomed since the digital boom, the vast majority of new brands are founded in coastal urban areas like New York, San Francisco and Los Angeles. The specificity of their geography and the values and ideas that…


The Grinds: JCPenney leverages Sephora, Stitch Fix adapts its subscription model, Best Buy closes mobile phone stores, BuzzFeed and Walmart launch a product collaboration, Amazon warehouses embrace chaos

JCPenney continues to leverage Sephora for its turnaround efforts, but the minimal amount of control it has over its biggest growth driver is worrisome. To-the-point analysis about one of the five important stories from the week.   What…


The Full Price Report

Discount-heavy pricing strategies create long-term cycles of dependence that lead to promotion-addicted shoppers and lowered profit-margins—companies end up repeatedly undercutting themselves. Brands and retailers, therefore, are looking for ways to…


The Sales Associate and Stylist Report

Retailers are hurting, especially as shoppers buy more products online. But the sales associate role in this quandary receives less attention. As working in retail has developed from a career to a gig economy job, brands, retailers and customers are…


The Retail Revolution Report

What does physical retail look like in a world where tens of millions of products are readily available on the Internet? It no longer needs to be the only place where shoppers find, buy and receive products. This should free up companies to…


The Mass Market Audience Report

General audiences gravitate towards brands with accessible products that provide wide-ranging value. If the product adds some marginal value—it’s a cheaper alternative or improves the experience—it has a solid chance of succeeding. Thinking of…


Amazon’s success phasing out list pricing is exactly where JCPenney failed

There's an article in the New York Times entitled Amazon Is Quietly Eliminating List Prices. List prices, or manufacturer suggested retail price (MSRP), serve two main purposes. First, it's illegal for a company that sells goods to a distributor or…